Keynotes, writing, and press.

An archive of the public record.

A record of the public work: keynotes and conference talks, published articles, interviews and video, and the press features where journalists have sought my view. The topics run across AI, customer experience, e-commerce, digital transformation, and diversity. For speaking enquiries, see Engage.

Keynotes and conference talks

Digital Enterprise Show

Conference talk

Digital Marketing Planet. How consumers have changed and how brands must adapt to avoid irrelevance. Madrid.

Sitecore Symposium

Keynote

Brand resilience and tectonic shifts in consumer behaviour.

The New Digital Landscape

American Marketing Association, Keynote

The Brand Apocalypse and How to Survive It.

Sitecore Virtual Marketer Day

Conference talk

Mastering the content lifecycle for a globalised audience.

Sitecore Experience

Keynote

The Brand Apocalypse and How to Survive It. Sydney.

Adobe Symposium

Keynote

Experience is the new loyalty. Zurich.

eTail Europe

Conference talk

London.

Figaro Digital Retail Conference

Conference talk

Omnichannel and brand consistency. London.

Social Business Forum

Conference talk

Digital Disruption is Just the Beginning.

Digital in Life Sciences

Infosys, Conference talk

London.

ISB Digital Summit

Panel

Big Data and Marketing Analytics. Hyderabad.

ISB Digital Summit

Conference talk

Big Data and Marketing Analytics. Hyderabad.

Interactive Marketing Conference

IAB Hellas, Keynote

Rise of the Data-Driven Marketer. Athens.

ISB Digital Summit

Keynote

The Power of Digital Self. Hyderabad.

eTail Germany

Panel

Berlin.

Future of Experience

Marketing Society Ireland, Conference talk

Adobe EMEA.

Articles

Interviews and video

Blindspots, the win-loss podcast

The Compete Network, Podcast

Riding the Digital Engagement Wave

SlideShare, Presentation

In the press